Mobile / Slots
45ok operates under a defined policy framework that sets out how your account, data and transactions are handled. Access to and use of this platform depends on your local law and eligible regions — read these terms carefully before you proceed.
These terms govern your relationship with 45ok as an account holder. They cover how we collect, store and process information tied to your account activity, including wallet transactions made through bKash, Nagad and Rocket. We do not claim a universal legal standing across all jurisdictions — whether you can access and use this platform lawfully depends entirely on the laws of your local region. If local law restricts or prohibits online gaming activity, those restrictions take precedence and you are responsible for knowing them before registering or transacting. Within regions where access is permitted, these terms define the obligations on both sides: what we commit to doing and what we expect from you as an account holder. We update these terms when our services change materially. When that happens, the revised version is published at this address and your continued use of the account following any update constitutes acceptance of the amended terms. If you do not agree with any revision, the correct step is to stop using the account and contact support through the published routes shown on this page. Nothing in these terms limits any statutory rights you hold under applicable local law.
Not every part of your experience falls under the same policy rules. This section maps which activities these terms cover directly and which sit outside their scope — so you know exactly where to look when a question comes up.
Login behaviour, session handling and device continuity on your registered account are covered by these terms. Actions you take while signed in — including wallet management and account settings — fall within scope.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are subject to these terms alongside the transaction conditions displayed at the point of payment. Both sets of conditions apply.
Game content, lobby layouts and promotional notices published at 45ok are within scope. We are responsible for what we publish here. Accuracy of game descriptions depends on information supplied by the relevant studio.
External sites, payment gateways or services that you reach by leaving 45ok operate under their own terms. We do not control those services and these terms do not extend to them once you leave our platform.
You hold practical rights over the information tied to your 45ok account. Reviewing your transaction history is straightforward — open the account area, navigate to the history tab and every logged deposit, withdrawal and wallet entry is listed there with a timestamp. If you spot a detail that does not match what you submitted at registration — a name spelling, a contact email, a linked wallet number — you can correct it through account settings or by contacting support directly via the published routes. Raising a policy question does not require a formal complaint process. Send your question through the support channel and we will direct it to the right team. If your question concerns how a particular piece of account data is held or used, note the specific field or transaction in your message so the team can respond accurately. Requesting that your account be closed is a permanent action — once confirmed, associated data is handled according to our retention schedule. Check the retention section on this page before you submit that request.
Open your account and go to the history tab to view all logged transactions and session activity, with timestamps attached to each entry.
Update a mismatched name, email or wallet number through account settings. For changes that settings does not allow, contact support with the specific field you need corrected.
Send your question through the published support route. Name the specific account field or transaction so the team can give you a precise, useful answer rather than a general response.
Account closure is permanent. Before submitting the request, check the retention section below so you understand how associated data is handled after the account is closed.
If a policy question is not answered on this page, use one of the published contact routes below. Include your account reference and describe the specific issue clearly — this helps the team respond without back-and-forth.
Open the chat widget at 45ok while signed in to your account. Describe your policy question directly — responses come through the same window.
Send your query to the support email address shown in your account profile page. Include your registered account name and a clear description of the policy matter you are raising.
The help section inside your account lists common policy questions with published answers. Check there first — many account and data questions are already addressed without needing to contact the team.
Our approach to data handling, account security and contact processes is set out here so you understand the operational side of these terms — not just the obligations, but the practical steps we take.
Account data — including information linked to bKash or Bank Transfer transactions — is stored and processed only as far as needed to operate the account. We do not sell account data to third parties. Retention periods are tied to regulatory requirements in the applicable jurisdiction.
We use session cookies to keep your account state consistent across your browsing session. Persistent cookies help your mobile browser remember preferences so the lobby loads in the state you left it. You can adjust cookie settings through your browser at any time.
Your account is protected at the login layer. If you notice activity you did not initiate — a sign-in from a device you do not recognise or a transaction you did not make — report it immediately through the live chat route so the team can flag the account.
To request a correction to held data or to ask how a specific piece of information is being used, contact support with your account reference and the name of the data field in question. We will confirm in writing what action was taken.
These questions cover the policy topics we hear most from account holders. If your question is not here, use the support routes listed above.
Yes. Whether you can access and use this platform lawfully depends on the laws of your local region. We do not override local jurisdiction. If online gaming is restricted where you are, those restrictions apply to you regardless of what this platform makes available technically.
Open the account area and go to the history or profile tab. Transaction records, wallet entries and account details are listed there. If you need a broader view of what data we hold, contact support through the published email route with your account reference.
Yes. Go to account settings and look for the field you want to change. If the field is locked — some are, for security reasons — contact support directly, name the field and provide the correct information. The team will confirm the correction once completed.
Data associated with a closed account is handled according to our retention schedule, which is set by applicable regulatory requirements. Closure is permanent — we cannot restore an account once it is confirmed. Check the retention detail in the trust section above before you submit the request.
Report it immediately using live chat while signed in, or via the support email shown in your profile. Describe what you observed — device, time, transaction — so the team can act quickly. Do not wait to raise this; early notification gives the team more options.
We do not sell account data. Information may be shared with payment processors — bKash, Nagad, Rocket or Bank Transfer — only to the extent needed to complete a transaction you initiated. Any sharing beyond that is limited to what applicable law requires or permits.