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ACCOUNT TERMS

45ok Terms Conditions: What Applies to Your Account

These terms set out how 45ok operates your account, what you can do on the platform, and what we expect in return. Reading them before you start means no surprises later — your account activity, wallet transactions and access to our lobby are all covered here.

  • Account use rules
  • bKash & Bank Transfer context
  • Access by eligible region
  • Your rights explained
POLICY POSTURE

How These Terms Apply to You

By opening an account on 45ok and using the platform — whether through a mobile browser, a saved session or a returning login — you agree to the terms laid out on this page. These terms govern every part of your relationship with us: your account registration, how you deposit and withdraw using bKash or Bank Transfer, how you access game content from studios including Pragmatic Play, CQ9 and Habanero, and how we handle any issues that arise. Access to 45ok depends on your local law and the eligible regions we serve. If your jurisdiction restricts online gaming activity, it is your responsibility to check before using the platform. We do not confirm eligibility on your behalf. We may update these terms from time to time. When that happens, we will publish the revised version at this URL. Continuing to use your account after a revision means you accept the updated terms. If you disagree with a change, the right step is to contact our support team through the routes shown below and, if needed, close your account before the revision takes effect. These terms are written in English. In the event of any conflict arising from a translated version, the English text on this page is the version that applies.

  • bKash deposits

  • Bank Transfer withdrawals

  • Eligible regions only

  • English text applies

WHAT IS COVERED

What Falls Inside and Outside These Terms

These terms have clear edges — some things are squarely within them, and some fall outside. Knowing where the line sits saves questions later.

  • Your Account Access

    Everything tied to your registered account — login sessions, device continuity, account wallet balance and the history of your activity — falls fully within these terms. We manage that data and those records on our side.

  • Wallet Transactions

    Deposits made via bKash and Bank Transfer, and any withdrawal requests you raise through your account, are governed by these terms alongside the transaction rules shown at the point of payment. Both routes are subject to the limits published in your account.

  • Site Content and Game Lobbies

    The game content provided by studios accessible through our lobby — including slots, live tables and crash games — is covered by these terms for access and use. Studio-specific rules published by those providers sit alongside, not inside, these terms.

  • Third-Party Services

    Payment processors, mobile network operators and any third-party links we reference operate under their own terms. We are not responsible for their policies, and these 45ok terms do not override or replace them.

YOUR PRACTICAL RIGHTS

Actions You Can Take Under These Terms

These terms are not one-sided. You have practical steps available to you at any point — to check your own records, update your details, ask a question or request support. Your account history is visible under the transactions section once you are logged in; this covers deposits via bKash, Bank Transfer activity and game session records. If any entry looks wrong, the correct route is to raise it with our support team before the session closes, using the contact paths listed on this page. You can update your registered account details — including your linked mobile number and the payment method on file — through the account settings screen. Some changes may require identity verification steps as shown in those fields. We do not process account-detail changes via email alone; the update must originate from a logged-in session. If you believe these terms have been applied incorrectly to your account, you have the right to ask us to review that decision. Send the question through our published support route with your account reference and a clear description of the issue.

  • Review Your Records

    Open your account and navigate to the transactions section to see a full log of deposits, withdrawals and session activity. This record is available to you at any time from a logged-in session on any device.

  • Correct Account Details

    Update your registered mobile number, linked bKash wallet reference or Bank Transfer details through account settings. Fields that need verification will prompt you directly — follow the steps shown on screen.

  • Raise a Question

    If a term on this page is unclear or you believe an error has been made, contact support with your account reference. We will review the query and respond through the same channel you used to reach us.

  • Request Account Support

    For anything that cannot be resolved through account settings — including questions about a transaction, an access issue or a term you want clarified — our support team is the correct route. Use the paths listed in the support section below.

CONTACT OUR TEAM

How to Reach Us About These Terms

If you have a question about these terms, need to raise an issue with your account or want to request a change, these are the routes we publish for reaching our team.

  • Live Chat

    The chat widget on the site connects you to our support team directly. Use it from your logged-in session and include your account reference so we can pull up your record without delay.

  • Email Support

    Send a message to the support email address listed on our contact page. Include your registered mobile number and a short description of your question. We will reply to the same address.

  • Help Centre

    The help section of the site covers common questions about account access, transaction records and policy queries. Check there first — many questions about these terms are answered in the published articles.

HOW WE HANDLE THIS

Inside 45ok: How We Apply These Terms

We keep these terms practical and specific so you always know where you stand with your account.

  • Account Data and Retention

    We hold your account data — including your transaction history across bKash deposits and Bank Transfer activity — for as long as your account is active and for a period after closure as required by our published policy. You can request a summary of your records by contacting support.

  • Session Continuity

    Your session state is preserved across devices. When you return to the lobby on a different browser or mobile, your account picks up where it left off. This behaviour is governed by these terms and the account security steps you set during registration.

  • Policy Changes and Notification

    When we revise these terms, the updated version is published at this URL. We do not always send individual notifications, so checking this page periodically — especially before a large deposit or withdrawal via Bank Transfer — is a practical habit.

  • Who to Contact for Term Changes

    Requests to understand, question or dispute how a term applies to your account go to our support team, not to any third party. Use live chat or the published email route to reach us with your account reference ready.

TERMS FAQ

Questions About These Terms, Answered

Real questions about how these terms work on 45ok — covering access, account rights and what to do when something needs clarifying.

Do these terms apply to my bKash deposits and withdrawals?

Yes. Every deposit you make through bKash and every withdrawal request you raise are covered by these terms alongside the transaction limits shown in your account at the time. The terms set the framework; the live fields in your wallet show the current figures.

What happens if I use 45ok from a region where access is restricted?

Access depends on your local law and the eligible regions the platform serves. We do not determine your eligibility on your behalf. If your jurisdiction restricts this type of platform, these terms do not override that restriction — checking local law is your responsibility before using the account.

Can I request a copy of my account transaction history?

Your transaction log is visible in the transactions section of your account once you are logged in. If you need a formal summary — for example, covering a specific date range of Bank Transfer activity — contact support with your account reference and the period you need.

How will I know if these terms change?

Revised terms are published at this URL. The page will reflect the current version at all times. We may notify you through your account for significant changes, but the safest approach is to check this page before any major account action, especially large deposits or withdrawals.

What can I do if I disagree with how a term has been applied to my account?

Contact our support team through live chat or the published email route with your account reference and a clear explanation of the issue. We will review the application of the relevant term and respond through the same channel. If the issue is not resolved to your satisfaction, you may request account closure before any updated terms take effect.

Are there separate terms for the game content in the lobby?

Studios like Pragmatic Play, CQ9 and Habanero publish their own terms for the game content they supply. Those sit alongside ours, not inside them. For questions about a specific game session, your first step is our support team, who can help identify which set of terms applies.